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0;border:none;border-radius:8px;justify-content:center;align-items:center;padding:4px;display:none}.dashboard-page-title{color:var(--dark);margin-bottom:18px;font-size:22px;font-weight:800}.dashboard-metric-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:14px;display:grid}.dashboard-kpi-card{border:1.5px solid var(--border);background:#fff;border-radius:16px;flex-direction:column;gap:12px;min-height:102px;padding:16px 16px 14px;display:flex}.dashboard-kpi-title{color:var(--dark);font-size:14px;font-weight:700;line-height:1.2}.dashboard-kpi-subtitle{color:var(--gray);font-size:12px}.dashboard-kpi-value{letter-spacing:-.03em;color:var(--dark);font-size:26px;font-weight:800}.dashboard-kpi-value.is-timer{font-size:22px}.dashboard-grid{grid-template-columns:minmax(0,1fr) minmax(420px,.92fr);align-items:start;gap:14px;display:grid}.dashboard-panel{border:1.5px solid var(--border);background:#fff;border-radius:18px;padding:16px}.dashboard-panel-title{color:var(--dark);margin-bottom:18px;font-size:15px;font-weight:700}.dashboard-funnel{grid-template-columns:repeat(6,minmax(0,1fr));align-items:end;gap:8px;min-height:140px;padding-top:18px;display:grid}.dashboard-funnel-item{flex-direction:column;justify-content:flex-end;align-items:center;gap:8px;height:100%;display:flex}.dashboard-funnel-value{font-size:16px;font-weight:800}.dashboard-funnel-bar{border-radius:10px 10px 0 0;width:100%;min-height:6px;transition:height .3s}.dashboard-funnel-label{color:var(--gl);text-align:center;font-size:10px;font-weight:600;line-height:1.2}.dashboard-agent-list{gap:14px;display:grid}.dashboard-agent-row{grid-template-columns:auto 1fr auto;align-items:center;gap:12px;display:grid}.dashboard-agent-avatar{color:#fff;background:linear-gradient(160deg,#1d4ed8,#0a2647);border-radius:999px;justify-content:center;align-items:center;width:28px;height:28px;font-size:10px;font-weight:800;display:flex}.dashboard-agent-name{color:var(--dark);margin-bottom:6px;font-size:13px;font-weight:700}.dashboard-agent-bar-track{background:#dbe6f3;border-radius:999px;gap:4px;height:6px;display:flex;overflow:hidden}.dashboard-agent-bar-active,.dashboard-agent-bar-closed{border-radius:999px;height:100%}.dashboard-agent-bar-active{background:#2563eb}.dashboard-agent-bar-closed{background:#059669}.dashboard-agent-stats{gap:12px;display:flex}.dashboard-agent-stat{text-align:center}.dashboard-agent-stat-value{font-size:16px;font-weight:700}.dashboard-agent-stat-label{color:var(--gray);font-size:10px}.dashboard-agent-stat-value.active{color:#2563eb}.dashboard-agent-stat-value.closed{color:#059669}.admin-metric-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px;display:grid}.admin-team-grid{grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:14px;display:grid}.admin-team-card{border:1.5px solid var(--border);background:#fff;border-radius:18px;padding:18px}.admin-team-head{justify-content:space-between;gap:12px;margin-bottom:14px;display:flex}.admin-team-name{font-size:15px;font-weight:700}.admin-team-email{color:var(--gray);margin-top:4px;font-size:12px}.admin-team-queues{flex-wrap:wrap;gap:6px;margin-bottom:14px;display:flex}.admin-team-stats{grid-template-columns:repeat(3,1fr);gap:10px;display:grid}.admin-team-stat-card{background:#f8fbff;border:1px solid #e5eef8;border-radius:12px;padding:10px 12px}.admin-team-stat-label{color:var(--gray);font-size:11px}.admin-team-stat-value{margin-top:4px;font-size:18px;font-weight:800}@media (max-width:768px){.dashboard-shell{min-height:100vh}.dashboard-sidebar-overlay{display:none}.dashboard-sidebar-overlay.open{display:block}.dashboard-sidebar{width:240px;transition:transform .25s;transform:translate(-100%)}.dashboard-sidebar.open{transform:translate(0)}.dashboard-main{padding-left:0}.dashboard-menu-button{display:inline-flex}.dashboard-topbar{padding:0 16px}.dashboard-topbar-date{text-overflow:ellipsis;max-width:170px;font-size:12px;overflow:hidden}.dashboard-content{padding:16px}.dashboard-metric-grid,.admin-metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-grid{grid-template-columns:1fr}.dashboard-funnel{grid-template-columns:repeat(3,minmax(0,1fr));row-gap:14px;min-height:auto}.dashboard-agent-row{grid-template-columns:auto 1fr}.dashboard-agent-stats{grid-column:2;justify-content:flex-end}.admin-team-grid{grid-template-columns:1fr}.sidebar{z-index:999;width:240px;transition:left .25s;position:fixed;top:0;bottom:0;left:-260px}.sidebar.open{left:0}.sidebar-overlay.open{display:block}.hamburger{display:flex}.sidebar.collapsed{width:240px}.sidebar.collapsed .sidebar-logo{justify-content:flex-start;padding:20px 16px}.sidebar.collapsed .sidebar-logo-image{display:inline-block}.sidebar.collapsed .sidebar-logo-icon{display:none}.sidebar.collapsed .nav-section{display:block}.sidebar.collapsed .nav-btn{justify-content:flex-start;padding:10px 14px}.sidebar.collapsed .nav-btn span:not(.nav-icon){display:inline}.sidebar.collapsed .sidebar-toggle{display:none}.topbar{padding:10px 16px}.content{padding:16px}.content.np{padding:0}.page-head,.crm-header{flex-direction:column;align-items:stretch}.detail-panel{min-width:0;max-width:none}.conv-layout{flex-direction:column;height:auto}.conv-list{border-right:none;border-bottom:1.5px solid var(--border);width:100%;min-width:auto;max-height:none}.conv-list.conv-list-hide{display:none}.chat-area{height:calc(100vh - 80px)}.chat-back{display:inline-flex!important}.kanban{flex-direction:column}.kanban-col{min-width:auto}.dash-grid-4{grid-template-columns:repeat(2,1fr)!important}.dash-grid-2,.admin-grid{grid-template-columns:1fr!important}.filter-bar{flex-direction:column;align-items:stretch}.filter-bar select,.filter-bar input{width:100%}.filter-toolbar{flex-direction:column;align-items:stretch}.filter-input{width:100%;min-width:0}.settings-form-grid,.inline-stats,.channel-grid,.user-card-grid{grid-template-columns:1fr}.tag-card{width:100%;min-width:0}.moc,.moc-lg{border-radius:14px;width:95vw;max-height:90vh}.mob{padding:16px}.moh{padding:16px 16px 0}.tbl-wrap{-webkit-overflow-scrolling:touch;-webkit-overflow-scrolling:touch;overflow-x:auto}.tbl{display:block}.tbl thead{display:none}.tbl tbody{gap:12px;display:grid}.tbl tr{border-top:none;border:1.5px solid var(--border);background:#fff;border-radius:14px;gap:10px;padding:14px 16px;display:grid}.tbl td{word-break:break-word;overflow-wrap:anywhere;border-top:none;justify-content:space-between;align-items:flex-start;gap:12px;min-width:0;padding:0;display:flex}.tbl td:before{content:attr(data-label);letter-spacing:.04em;text-transform:uppercase;color:var(--gray);flex-shrink:0;font-size:11px;font-weight:700}.tbl td:not([data-label]):before{content:"";display:none}.table-actions{flex-wrap:wrap;justify-content:flex-end}.msg-bubble{max-width:85%}.stat-card{padding:12px}.stat-val{font-size:20px}}.app-root{flex:1;min-height:100vh;display:flex}@media (min-width:769px){.tbl tbody tr{transition:background .12s}.tbl tbody tr:hover{background:#fbfcff}}.qr-toggle{border:1px solid var(--border);background:var(--w);width:38px;height:38px;color:var(--gl);cursor:pointer;border-radius:10px;justify-content:center;align-items:center;font-size:16px;font-weight:700;display:none}.qr-modal{z-index:60;justify-content:center;display:flex;position:fixed;bottom:92px;left:12px;right:12px}.qr-modal-inner{background:var(--w);border-radius:12px;width:auto;max-height:48vh;padding:12px;overflow:auto;box-shadow:0 18px 40px #0514322e}.qr-modal-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:8px;margin-bottom:8px;padding-bottom:8px;display:flex}.qr-list{flex-direction:column;gap:8px;padding:4px;display:flex}.qr-item{text-align:left;color:var(--blue);cursor:pointer;background:#f8fbff;border:1px solid #e6f0ff;border-radius:10px;padding:10px 12px;font-weight:700}.qr-empty{color:var(--gray);text-align:center;padding:8px}.qr-close{cursor:pointer;background:0 0;border:none;font-size:20px}.qr-dropdown{z-index:50;border:1px solid var(--border,#e5e7eb);background:#fff;border-radius:10px;max-height:260px;padding:4px;overflow-y:auto;box-shadow:0 8px 24px #0000002e}.qr-dd-empty{color:var(--gray,#667781);text-align:center;padding:12px;font-size:13px}.qr-dd-item{text-align:left;cursor:pointer;background:0 0;border:none;border-radius:8px;flex-direction:column;align-items:flex-start;width:100%;padding:8px 10px;display:flex}.qr-dd-item-active,.qr-dd-item:hover{background:#e7eef5}.qr-dd-name{color:#53bdeb;font-size:13px;font-weight:700}.qr-dd-preview{color:var(--gray,#667781);text-overflow:ellipsis;white-space:nowrap;max-width:100%;font-size:12px;overflow:hidden}@media (max-width:768px){.quick-reply-grid{display:none}.qr-toggle{display:inline-flex}}@keyframes kanban-pulse{0%{box-shadow:inset 0 0 0 2px var(--blue)}50%{box-shadow:inset 0 0 0 3px var(--blue);background:#0066ff1a}to{box-shadow:inset 0 0 #0000}}@keyframes spin{to{transform:rotate(360deg)}}.spinner{vertical-align:middle;border:2px solid;border-right-color:#0000;border-radius:50%;flex-shrink:0;width:14px;height:14px;animation:.7s linear infinite spin;display:inline-block}.spinner-lg{border-width:3px;width:26px;height:26px}.conv-item.pending{background:#eef4ff}.conv-rows-loading{opacity:.55;pointer-events:none;transition:opacity .15s}.chat-pending-overlay{z-index:20;color:var(--blue);background:#f5f9ffb8;justify-content:center;align-items:center;gap:10px;font-size:13px;font-weight:600;animation:.15s fadeIn;display:flex;position:absolute;inset:0}.chat-empty{color:var(--gray);text-align:center;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:10px;margin:auto;padding:24px;font-size:13px;display:flex}.route-progress{z-index:2000;pointer-events:none;height:3px;position:fixed;top:0;left:0;right:0;overflow:hidden}.route-progress:after{content:"";background:var(--blue);width:40%;animation:1s ease-in-out infinite route-progress;position:absolute;top:0;bottom:0;left:-40%}@keyframes route-progress{to{left:100%}}.chat-filter-wrap{container-type:inline-size}.chat-filter-bar{background:#eef2f7;border-radius:12px;gap:2px;padding:3px;display:flex}.chat-filter{min-width:0;height:32px;color:var(--gl);white-space:nowrap;border-radius:9px;flex:1 1 0;justify-content:center;align-items:center;gap:6px;padding:0 6px;font-size:12px;font-weight:600;text-decoration:none;transition:background .12s,color .12s,box-shadow .12s;display:flex}.chat-filter svg{flex-shrink:0}.chat-filter:hover{color:var(--dark);background:#ffffff8c}.chat-filter.active{background:var(--w);color:var(--blue);flex:1.6 auto;box-shadow:0 1px 3px #0f172a1a}.chat-filter:focus-visible{outline:2px solid var(--blue);outline-offset:1px}.chat-filter-label{text-overflow:ellipsis;display:none;overflow:hidden}.chat-filter.active .chat-filter-label{display:inline}.chat-filter-count{min-width:20px;height:18px;color:var(--gl);text-align:center;font-variant-numeric:tabular-nums;background:#dde5ef;border-radius:999px;padding:0 6px;font-size:11px;font-weight:700;line-height:18px}.chat-filter.active .chat-filter-count{color:var(--blue);background:#e3edff}@container (max-width:300px){.chat-filter.active .chat-filter-label{display:none}}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-divide-y-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-ordinal{syntax:"*";inherits:false}@property --tw-slashed-zero{syntax:"*";inherits:false}@property --tw-numeric-figure{syntax:"*";inherits:false}@property --tw-numeric-spacing{syntax:"*";inherits:false}@property --tw-numeric-fraction{syntax:"*";inherits:false}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}